Refund policy

Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition you received it, unused, and in the original packaging. You will also need the receipt or proof of purchase.

 

To start a return, you can contact us at info@tricotemoe.ca. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

 

You can always contact us with any return questions at info@tricotemoe.ca.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items). Please contact us if you have any questions or concerns regarding your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new article.

 

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may also take your bank or credit card company some time to process and post the refund.